1. Return Eligibility

• ✅ Customized Products: Non-returnable & non-refundable, except in cases of damage or incorrect delivery.
• ✅ Readymade Products: Can be returned within 7 days of delivery if unused and in original packaging.

2. Damaged or Incorrect Products

If you receive a damaged or wrong item, notify us within 48 hours of delivery with unboxing video and photos at info@rajgifts.com. We will arrange for a replacement or refund

3. Return Process

• ✅ Contact our support team via email with your order number and reason for return.
• ✅ Eligible returns will be scheduled for pickup or must be shipped back by you.
• ✅ Refunds will be processed within 7–10 business days after the return is received and inspected.

4. Non-Returnable Items

• ✅ Personalized/customized gifts.
• ✅ Neonlights made to order.
• ✅ Sale or discounted items.